Answers, any hour, in your language.
Contact details are published before bookings open.
Common questions
Do I need an Ethiopian SIM card?
No. Chat, SOS and support work over any internet connection. You can add a 14-day local eSIM or airport SIM to your booking if you want local calls.
When is my money released to the host?
Your payment is held in escrow at a licensed bank and released to the host 24 hours after you confirm check-in. If you report a problem first, it stays held.
What if the room does not match its photos?
Tap Report mismatch within 2 hours of check-in. Support contacts you within 5 minutes, and if needed we move you to an equivalent or better stay within 4 hours at no cost.
Can my delegation pay by invoice?
Yes. Delegations, ministries and NGOs can book many rooms with named allocations and pay by pro forma and tax invoice.
Can I pay by card?
Card and USD payments open once the international lane is licensed. Until then you can pay with Telebirr, M-Pesa, CBE Birr, bank transfer or organization invoicing.
What happens if my flight is delayed?
We track your flight and move your pickup automatically, and tell your driver and host. Changes for flight times are free.